• 0

INTERNATIONAL SHIPMENTS

Lash and Brow International Design Academy offers international shipping directly from our production facility and warehouse located in Moscow, Russia. All International orders are handled directly by our customer service and dispatched immediately after payment receipt (by PayPal or via bank account). The delivery terms are equal and are valid for all destination countries. The cost of delivery varies from the region and the delivery service. The delivery period depends on the delivery service provider, the approximate delivery time is specified below. The delivery service is not responsible for any mistakes in the address indicated by the customer. In case of unclear delivery address, our employee will contact the customer to avoid mistakes and specify the address.

Please be advised that orders over 1000 USD enjoy the discount. Orders over 1000 USD receive special attention and are handled on individual basis.

Placing International Orders

Shop the site and put the goods into Shopping Basket. When the choice is finished, please fill in the delivery address, including destination country. The next page allows choosing delivery option and proceeding with payment. The delivery cost is fixed, please be informed that due to force major circumstances the changes are possible. The price per items and delivery cost is set in USD.

Payments. Pay by credit card online

Our site is connected to Internet acquiring, and you can pay for the goods with a Visa, MasterCard, Maestro credit card. After confirmation of the selected Product, a secure window will open with the payment page of the processing center “CloudPayments” , where you need to enter your bank card details. For additional cardholder authentication, the 3D Secure protocol is used. If your Bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, check with the Bank that issued you a bank card.

When paying with PayPal the payment is automatically withdrawn from customer account and arrives to our account immediately. When the amount received suits the initial order, the order is dispatched within 24hours. In the event the payment is hold by PayPal – the dispatch is delayed until the issue with PayPal is solved and payment hits our account.

When paying with bank transfer, the moment the payment hits our bank account is to be considered as payment receipt and the order is dispatched within 24hours.

When your credit card is authorized, funds are put on hold until the transaction is completed. When the payment hits our account, the payment is processed and the order is shipped within 24hours.

If you have placed an order online you can view information on your order within the My Account section of the site. If you do not see your order displayed in this section then it was not placed and you must return to your Shopping Basket and complete the Checkout process again.

Security guarantees

The CloudPayments processing center protects and processes your bank card data according to the PCI DSS 3.2 security standard. Information is transferred to the payment gateway using SSL encryption technology. Further transfer of information takes place via closed banking networks with the highest level of reliability. CloudPayments does not transfer your card details to us and other third parties. For additional cardholder authentication, the 3D Secure protocol is used.

In case you have questions about the perfect payment, you can contact the customer service of the payment service by email at support@cloudpayments.ru.

Online payment security

The personal information you provide (name, address, telephone, e-mail, credit card number) is confidential and is not subject to disclosure. Your credit card details are transmitted only in encrypted form and are not stored on our Web server.

We recommend that you check that your browser is safe enough to make payments online, on a special page.

The security of processing Internet payments is guaranteed by CloudPayments LLC. All operations with payment cards occur in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, special technologies are used to secure online card payments, data processing is carried out on a secure high-tech server of the processing company.

International Shipping Information

Upon shipment, the Customer received the tracking number – as a guarantee that the order is shipped. The tracking number allows tracing the parcel during delivery time.

We offer the following delivery options:

EMS – International postal service offered by local postal services of departure and destination country. The delivery time is general and is subject to change on daily basis depending on local postal services, rules and conditions. EMS does not guarantee the exact delivery date. EMS is responsible for customs formalities of the country of destination. Please be informed that depending on local legal formalities, import tax or VAT are possible and are to be paid by the Customer.

UPS – Express delivery service with worldwide coverage. The delivery term is fast (1-3 days), delivery time is subject to change according to UPS. UPS is responsible for customs formalities of the country of destination. Please be informed that depending on local legal formalities, import tax or VAT are possible and are to be paid by the Customer.

The following flat shipping rates are offered:

COUNTRY DELIVERY COST, USD
EMS UPS
EUROPEAN UNION $48 $63
NORTH AMERICA $69 $79
SOUTH AMERICA (including Mexico) + NORTH AFRICA $74 $84
CHINA (except TAIWAN) $58 $73
ASIA (including TURKEY and MIDDLE EAST) + SOUTH AFRICE + TAIWAN n/a $90
AUSTRALIA, NEW ZEALAND, OCEANIA n/a $85

For orders over 1000 USD are processed upon individual conditions, the discounts are possible, shipping cost is set manually by Lash and Brow employee. The Customer shall be contacted personally.

Orders may be placed during 24hours, the processing and shipping take place 07.00-19.00 (GMT+3). All orders ship Monday - Friday, excluding holidays within the Russian Federation.

All products are safe for transportation by air and are accompanied by safety documents.

For more information or questions, please email: or call +7-495-240-95-55 (#121)

Shipping to USA:

The delivery service during USA public holidays is in accordance with the terms and conditions of delivery service providers working on the territory of USA. Please be kind to consult UPS, USPS and DHL Holiday Schedule to know more about delivery time.

International Returns & Exchanges

The cosmetic products are not subject to return according to legislation of Russian Federation. The retun of the products is not accepted. Upon force-major situation the products exchange is possible. If the products fail to satisfy the original quality by our mistake, the replacement is offered. In this case the proof of damaged products is required. Upon request, the issue is to be solved within certain time. In case of replacement, the replaced products must be returned in new or gently used condition at Sender’s expenses.

Return of Online Purchases by Mail

Return shipping costs are paid by the Customer and any shipping cost associated with the original order cannot be refunded.

Step 1: Fill out the Return Form on your packing slip.

Step 2: Contact Lash and Brow Customer Service at +7-495-240-55-95 (#121) or my email: to confirm the Return. Return instructions and return mailing address will be sent via email.

Step 3: Clearly print the return mailing address on your Return Form.

Step 4: Place your merchandise in the original shipping box. If the original packaging is not available, please use a sturdy box or padded envelope to prevent damage in transit. Follow the instructions sent by Customer Service. You will receive an email confirmation when your return is processed.

Returns must be received within 30 days from the date of purchase.

Gift Returns and Exchanges

Please note that we do not offer gift returns or exchanges for returned products at this time.

ABOUT CUSTOMS, DUTIES AND TAXES

When ordering from Lash and Brow International Store, you are responsible for assuring the products can be lawfully imported into destination country.

The providers of delivery service is responsible for delivery, including customs formalities of departure and destination country. In some cases customs require additional information from the Receiver, in this case the Receiver is responsible for delivery of required information. In such cases the provider of delivery service shall contact the Receiver for the necessary documents. Lash and Brow International Store does it is best to help the Receiver to obtain the parcel. The necessary documents are subject to responsibility of the Receiver.

Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Lash and Brow Store has no control over these charges, nor can Lash and Brow Store predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

.