Catalog
This page summarises delivery, payment and returns for physical products sold by GOLDEN RATIO TRADING L.L.C. The full conditions are set out in the policies linked below.
Retail orders are dispatched from Dubai, United Arab Emirates, using DHL or FedEx. An order confirmation email is sent within 1-3 business days of placing the order. Retail orders are processed within 1-5 business days of confirmation; wholesale orders take up to 30 business days, with any extension agreed with the buyer. Business days are Monday-Friday, excluding official UAE public holidays. Preorders and reservations for unavailable goods are not offered.
The applicable shipping charge is shown before you place the order. Free delivery is not offered. Customs duties, VAT, GST or other import charges may be payable separately unless checkout expressly states that they are included.
Order processing and carrier transit are separate stages. Processing and delivery times depend on the order, destination, carrier and operational conditions. Any stated timeframe is an estimate unless expressly stated otherwise.
AED is the primary display currency; USD is shown as an additional reference. Card payments through Telr are charged in AED, with the final amount shown before payment.
Visa, Mastercard and American Express card payments in AED are processed through Telr. A payment confirmation email is sent automatically after confirmation of successful payment is received. Follow the payment instructions at checkout. Payment-provider terms and security procedures may also apply.
Before returning a product, contact us with your order number and the reason for your request. We will provide return instructions where a physical return is required. Do not send products to a corporate or licence address unless we specifically instruct you to do so.
Voluntary returns of non-defective goods are generally not accepted; exceptions require prior agreement. Mandatory withdrawal rights and rights for defective, damaged or incorrect goods remain in force. Please report a defect or error with photos or video within 3 business days of receipt; this does not shorten legal claim periods. Claims are reviewed within 5-7 business days of receiving the returned item or confirming the evidence. Approved refunds are initiated the same or next business day to the original payment method, with bank credit normally taking a further 5-10 business days. Shorter mandatory deadlines prevail.
Please read the full policies before placing an order.
support@goldenratio-trading.com
We respond to enquiries within 1-3 business days.
