Effective date: 2 October 2026
This Shipping Policy explains how physical-product orders placed through lashandbrow.com are processed, dispatched and delivered.
GOLDEN RATIO TRADING L.L.C
License No. 1046872 | Commercial Register No. 1705509
Office No. ST-333, Al Murar, Dubai, United Arab Emirates
Email: sales@goldenratio-trading.com
1. Dispatch Location
Retail orders are dispatched from Dubai, United Arab Emirates.
2. Order Processing and Transit
Order processing time and carrier transit time are separate stages of the delivery process. Where an estimated processing or delivery period is displayed at checkout or provided in an order communication, it is an estimate unless expressly stated otherwise. We do not specify a universal processing time in this Policy because actual processing and delivery times may vary depending on the contents of the order, destination, selected shipping method and operational conditions.
3. Delivery Availability and Carriers
Delivery is available to destinations supported by the carriers and shipping options available for the relevant order. Carriers may include DHL, FedEx, Emirates Post or other suitable providers. The carrier used for a particular order may depend on destination, service availability, package characteristics and operational requirements.
4. Shipping Cost
The applicable shipping charge will be shown before the customer places the order. Any historical, indicative or fixed shipping tables do not override the amount shown for the current checkout transaction.
5. Tracking
Where tracking is available, tracking information may be provided after dispatch. Tracking information is provided as a delivery-support tool. The use of a carrier does not, by itself, transfer all responsibility for the order to the carrier or limit any rights the customer may have against the seller under applicable law.
6. Customs, VAT, GST and Import Charges
International shipments may be subject to customs clearance procedures, import duties, VAT, GST, brokerage fees or other charges imposed by the destination country. Unless the checkout expressly states that a particular charge is included in the purchase price or shipping charge, such amounts may be assessed separately and may be payable by the recipient. Mandatory applicable law prevails where it allocates responsibility for such charges differently or requires specific disclosure.
7. Customs Delays
Customs authorities may inspect, hold or otherwise delay a shipment. Such procedures may extend the delivery time beyond the estimated transit period. We will provide reasonable assistance and information available to us where required, but customs decisions and clearance procedures are controlled by the relevant authorities.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address. If you identify an error in the delivery address, please contact us as soon as possible. An address change may not be possible once an order has entered processing or has been dispatched. If a shipment is returned because of an incorrect or incomplete address, any consequences and re-shipping cost will be assessed according to the circumstances and applicable law.
9. Delivery Delays
Delivery may be affected by carrier disruption, customs procedures, weather, public events, security restrictions or other circumstances beyond our reasonable control. If a material delay occurs, please contact us so that we can investigate the status of the shipment with the relevant carrier. Nothing in this Policy excludes or limits any mandatory right relating to delayed delivery, cancellation, refunds or other statutory remedies.
10. Lost or Non-Received Orders
If tracking indicates a delivery problem, or if an order has not arrived within a reasonable period after the expected delivery window, please contact us:
sales@goldenratio-trading.com
We will investigate the matter with the relevant carrier and determine the appropriate resolution in accordance with the applicable contract and law.
11. Damaged Parcels
If a parcel arrives visibly damaged, please retain the packaging where reasonably possible and contact us promptly with the order number and photographs of the parcel and its contents, if available. The remedies applicable to damaged, defective or incorrect goods are governed by our Returns & Refund Policy and mandatory applicable law.
12. Risk and Mandatory Rights
Nothing in this Policy is intended to provide that all risk automatically passes to a consumer merely when a parcel is handed over to a carrier. Risk passes in accordance with the applicable contract and mandatory law governing the relevant transaction.
